05-09-2022 11:55 AM
05-09-2022 12:08 PM
Thank you for visiting our online community. A new refrigerator is quite an investment, and I am sure you were looking forward to the delivery. In effort to ensure our teams have enough time to dedicate to each stop, the estimated arrival windows are typically anywhere from six to eight hours. In some cases, those windows are narrowed down the evening before, which is when routes are finalized. With the busy household schedule my family has, I understand an unexpected cancellation would not be ideal. I’m sorry to hear you were unable to discuss this with a leader from your local Best Buy store. I’d be happy to review the order, formally document your feedback, and assist with rescheduling this service.
If you’d please send me a Private Message, that would be the most secure way to collect the necessary information. Please include your full name, email address, telephone number, and the order number. To send a Private Message, simply select the darker blue icon, which is located across from my signature.