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Posts: 1
Registered: ‎03-31-2021

BBY Canceled Order Now I Have No Dishwasher-Can't Use Kitchen Sink & EASTER IS SUNDAY!!!

[ Edited ]

 Re: ORDER NO. {removed per forum guidelines} ORDER DATE 7 OF JANUARY

 

Ordered dishwasher on 7 of January, BEST BUY rescheduled delivery several times. On 26 of March you CANCELED & REFUNDED MY MONEY...This was a GIFT for my 38th Wedding Anniversary which was on 27 of March...I am LIVID

 

And my husband is a long term INVESTOR In BBY...I will make him sell his STOCKS!

 

Now the item is not on sale anymore and you are trying to sell it to me at the MSRP, after repeaded communication with the Customer Care Call Center WE relize they were just jerking us around for several days and many hours. We communicated with around 15 different agents and two (2) indentified themselves as Supervisors and they too jerked us around.

 

We have consulted with legal counsel and he will handle this matter but he wanted us to attempt other means before he preseeds. So, I am again giving you a chance to as you Supervisor from Call Center stated "allow me one time to make it right" but he did not do anything. Also, repeated requests were made to forward to me a transcript of our communications with Best Buy and we have not received any.

 

I herein give you permission to speak, write, communicate, call my husband John Annillo for any further communications. 

 

Sincerely, {removed per forum guidelines}

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Posts: 86
Topics: 6
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Registered: ‎08-02-2019

Re: BBY Canceled Order Now I Have No Dishwasher-Can't Use Kitchen Sink & EASTER IS SUNDAY!!!

Welcome to our community, DrAnnillo,

 

Thank you for reaching out to us. A new dishwasher would be great to have in any home. They can provide a family with the gift of additional time spent together, as well as increasing energy efficiency. Such an appliance would make for a fantastic anniversary gift, and I can understand your desire to learn more information on what had happened with your order. I wanted to let you know that I would be happy to take a deeper look into the situation and go over our options, and that I’ve already received your private message.

 

While I’m happy to discuss the order with you via your private message, please know, if you have already retained a lawyer, or you’ve taken steps to begin legal action against Best Buy, our team would no longer be able to directly assist, as any further communication would be handled by our legal team.

 

With that being said, please check your private messages, as I'll be reaching out to you there shortly.

Scott|Social Media Specialist | Best Buy® Corporate
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