09-06-2019 07:03 AM
This week saw me have the worst experience with Best Buy and their bogus and unorganized delivery and installation of my equipment.
Experience #1: My delivery/install w/ a 3rd party was initially scheduled for b/t 4-8pm on a Tue. I canceled an appointment for my part time job to be home for this. The tech called me at about 6 pm saying he was likely going to not make it until 8 (which is in the window) or "probably not at all" and that he didn't even have the equipment in his truck yet. There was then back and forth with him and the Best Buy rep in CA. Ultimately, I rescheduled w/ the tech for the following day, which was Wed, within the same time frame
Experience #2: I canceled yet another appointment for my part time job. 7pm rolls around. I called the tech to see where he was. The tech LIED and said that "some guy called this morning to cancel the appointment, so I brought the equipment back to the store." I responded that no one called to cancel and he must have me confused w/ someone else. He then asked if I lived with anyone. I said "no." I called the CA Best Buy center on fire and ultimately re-scheduled for between 5p-6p the following day (Thurs). I stated that I couldn't be home by 4 b/c I rescheduled my appointments from the following 2 days and that I had dinner plans at 7. It would have to be in that 1 hr window. I also stated that I did not want the same 3rd party company that was assigned to me. The tech said ok.
Experience #3: I got home at about 5 and called the CA Best Buy to confirm my appointment. Lo and behold, the tech told me that my appoinment was for AFTER 6PM! At this point, I was floored, but ultimately accepted the offer from her and the new 3rd party installation company that they would be at my home by 6:30. They were there by 6:30 and did a fine job, but I still had to cancel my previous dinner plans.
To recap: I made the appointment over a week in advance and paid over $1,400 total for all of my equipment. I had to cancel 3 different appointments over this 3 day span and Best Buy didn't care. Another wrinkle is that they suckered me into getting a Sound Bar Power something or other that would've put a hole in my wall after I stated that I didn't want a hole in my wall. Thankfully, the 3rd party installers were honest enough to tell me that and that it wasn't necessary. I need a refund on that and better get it. I also would like a refund on my installation fee and anything else you see fit. If I don't get it, I will be going to the South Philadelphia Best Buy and making a scene until I get compensated for my time, lost wages, and frustrations. Thank you in advance for accommodating me for these troubles and Best Buy's complete incompetence & disorganization, along w/ their "whatever" attitude and not even bothering to see if everything was ok.
09-10-2019 10:00 AM
All three of these appointments sounds like we left a lot to be desired, and I am honestly sorry for how hard it has been to get this delivery/install completed. It was nice to hear that this was finally finished, and thanks for being clear what you need from us.
I can say that as a company we do not compensate for incidental/coincidental damages. With that said, we might be able to provide a resolution in this matter. Have you reached out to your Best Buy store to get your requests accommodated?
09-11-2019 03:14 PM
Thanks for getting back to me on this. Can you send me a private message with your name, phone number, and email address? To send me a private message click on the message button in my signature.
Hello again, JennyOMarge,
In my last private message that I sent you, I was hoping to get some additional information about your concerns so that we can see how we can best assist. I haven't heard back from you yet, but would still be happy to look into this further and see what may be possible at this time. Please refer to your private messages, as we are happy to continue assisting you.