01-22-2022 09:56 PM
01-23-2022 09:54 AM
Hey there, Richmoorejr!
Thank you for joining out community here on the Best Buy Forums. As we strive to provide expert service, this is certainly not how we want our customers to feel. I would like to look into this further to see how I may be able to help!
To start, please send a private message with your full name, phone number, and email address, along with the order number (if you have it). You should be able to do this by clicking the blue button near my signature.