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New Member
Posts: 3
Registered: ‎01-22-2022

Awful installation service; even worse customer service

Purchased in-wall home theater system and requested Geek Squad installation. Initial assessment visIt details were not fully shared with the store / team; assessor quit; install crew arrived, did not complete the job - was told they had to leave my house to go to another customer to do work. Took more than a month to return (I asked that they NOT send the same team to finish the job - was ignored and they sent the same crew of unprofessional installers back). When they returned today - I watched as they started and then bailed on the job saying they couldn’t find my pre installed speaker wires. The team leader suggested I contact a “professional installation crew that has the proper tools to find wiring”. Silly me, what was I thinking when I thought that the Geek Squad was a professional installation team. I told them to take the equipment I bought back to the store and to get out of my house. I will never use them again and will NOT recommend any one else use them either. 3 months waiting for incompetence for is ridiculous.
Posts: 353
Topics: 10
Kudos: 72
Solutions: 5
Registered: ‎02-08-2019

Re: Awful installation service; even worse customer service

Hey there, Richmoorejr!

 

Thank you for joining out community here on the Best Buy Forums. As we strive to provide expert service, this is certainly not how we want our customers to feel. I would like to look into this further to see how I may be able to help!

 

To start, please send a private message with your full name, phone number, and email address, along with the order number (if you have it). You should be able to do this by clicking the blue button near my signature. 

 

Best,

Jenni|Social Media Specialist | Best Buy® Corporate
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