Delivery & Installation

[chouchouchou]

I had a delivery scheduled for my fridge on the 18th and I continued receiving notifications about the agent arriving the day of; however when I checked my order confirmation it said the delivery is cancelled. Then I called customer service and they said the manufacturer hasn’t given best but the item yet. They made me reschedule my delivery and the earliest date is in 5 weeks. I didn’t receive one message or notification that Best Buy didn’t receive the item. If it wasn’t for me reaching out I don’t think my delivery would’ve even been rescheduled. Terrible experience and after numerous messages through Facebook (they respond very slow) they offered a compensation amount that’s so low it’s like a slap in the face. Awful!

[Bryant-BBY]

Hey, Chouchouchou. 

Thank you for joining our Best Buy Forums community and reaching out to us for assistance in fixing your delivery issue. It's never out intention for customers to not receive their appliance in a timely manner, or any communication that the order would not be delivered on time. I see that you are currently working with Alex on this issue on Facebook. For efficiency, it would be best to continue working with Alex on Facebook. But if you need any other support in the future, please do not hesitate to reach out to us on social media or the Best Buy forums community page. 

If you have any more questions or concerns, please let me know as I am here to help.