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New Member
Posts: 1
Registered: ‎11-01-2020

Awful customer service

I purchase a new tv in Best Buy online last Wednesday October 28. I ask to have it pick up at the Birdcage location in Citrus Heights CA. When I got there the lady that assist me said that it wouldn’t fit in my car which I totally understood. The lady took me inside the store and told me that they can send it directly to my house I told her that I could get my in laws truck where it could definitely fit. She told me that she couldn’t switch in the system anymore that it will arrive in November 3rd. Which I said ok to. Then yesterday I received emails and call saying that it need it to be rescheduled and that the earliest day to receive it was November 13th. Which is totally unacceptable when I could definitely have my tv already at my house. I try calling the store and they never picked up. It kept ringing for over 20 mins until I hang up. I demand a response and a resolution ASAP. I have all emails and everything confirming what I have stated it.
Valued Contributor
Posts: 2,484
Registered: ‎02-07-2011

Re: Awful customer service

Its better to have them deliver it anyway. Those are fragile and they wont let you return it with a broken screen if you deliver it yourself. But if they deliver it they will replace it if broken.
Posts: 276
Topics: 10
Kudos: 49
Solutions: 2
Registered: ‎02-08-2019

Re: Awful customer service

Hello, pelon1516!


Thanks for connecting with us here on the Best Buy Forums. Getting a new TV should be exciting, and I am sure that you are eager to receive yours. I am happy to look into this further! To start, can you please send a private message with your full name, phone number, and email address, along with the order number (if you have it)? You should be able to do this by clicking the blue button under my signature. 




Jenni|Social Media Specialist | Best Buy® Corporate
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