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New Member
Posts: 4
Registered: ‎01-16-2020

Awful Experience in Elkridge, MD location

The Columbia Maryland Best buy has to be one of the worst ones I've ever been to. I was told by customer service to go to the installation bay to get a wiring harness which I was looking for. I was met with a short guy that works in installation. Without even saying hi or hello he immediately with a attitude said next time drive around to the back. I informed him I was told by customer service to come here for a wiring harness. He responded by saying sir don't get in my face. I had not moved since the conversation started so I have no clue what he was talking about. I responded by saying there is going to be a next time. I reported him to the manager Mak. Mak showed zero interest in the situation and just rolled his eyes and shrugged is shoulders and said I will address it.
 
 
Geek Squad Agent
Posts: 3,592
Registered: ‎03-20-2012

Re: Awful Experience in Elkridge, MD location

Not sure what was going on that would have caused this intereaction to have taken place, but I do apologize you were not able to shop with us and get the service we strive for.  I'm grateful to know you were able to speak with a manager on the way out, and I do hope something is said, although any internal actions will never be disclosed to the public. 

We appreciate the time you've spent registering with the Best Buy forums and please know that the official moderators on this site do work out of the Corporate Headquarters and could ask for more information to take a closer look!  Knowing there was a typo, I do hope you're able to return so that we can turn this shopping experience around for you!

I am a CAR Geek Squad Autotech, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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New Member
Posts: 4
Registered: ‎01-16-2020

Re: Awful Experience in Elkridge, MD location

I'm a Best buy rewards member and have been shopping with Best buy for over 20 years. I would really appreciate it if you look into this and possibly forward this to Mak's(The Manager) supervisor. Shrugging your shoulders and  rolling your eyes tells me a lot about how this manager is supposedly going to resolve any issue!

Posts: 254
Topics: 12
Kudos: 29
Solutions: 11
Registered: ‎02-08-2019

Re: Awful Experience in Elkridge, MD location

Hello, UmarMalik.

First, we would like to thank you for being one of our Best Buy rewards member, and welcome you as a new user to our community forum. As autotech796 mentioned, we strive to offer a service that is exceptional, and regret that your experience did not reflect this. We would love to gather some additional information from you along with your feedback you’ve already provided, to make sure it is properly documented at the Corporate level and reach out the location regarding your experience.

Would you provide us with your full name, phone, email, along with the date and the approximate time you visited the Columbia Maryland store location privately, please? Simply click on the blue ‘Private Message’ located my signature area below.

 

Regards,

Wesley|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎01-16-2020

Re: Awful Experience in Elkridge, MD location

I appreciate you taking all my information, then not calling or e-mailing me. No need to do a follow up after 2 weeks. I can see BestBuy can care less about their loyal customers. You will not get a dollar out of me ever again! Although I might pay a yearly membership fee to Amazon, at least they do everything in their power to resolve any issues.

Posts: 254
Topics: 12
Kudos: 29
Solutions: 11
Registered: ‎02-08-2019

Re: Awful Experience in Elkridge, MD location

[ Edited ]

Hello, Mohammad.

I’m sorry that was not the impression that I wanted to leave you with. I am still awaiting a response from the store leaders, while escalated that to their superiors as well. I will reach back out to you on Sunday when I return in the office, in hopes that we have received a response by that time. 


We appreciate your patience.

Wesley|Social Media Specialist | Best Buy® Corporate
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Posts: 254
Topics: 12
Kudos: 29
Solutions: 11
Registered: ‎02-08-2019

Re: Awful Experience in Elkridge, MD location

[ Edited ]

Hi, Mohammad.
 

I’ve reached out to our store leadership from an escalated standpoint and they have stated they will attempt reaching out to you again, as there have been other occasions when they have been unsuccessful. Please anticipate communication with them in the very near future.

Again we apologize that you experience was not representative of the level of service we endeavor to interact with our customers with, and we hope that the communication with our store leaders from that location will help improve your viewpoint.

 

Regards,

Wesley|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎01-16-2020

Re: Awful Experience in Elkridge, MD location

Please give me the name and information on the person that has been trying to contact me. I have not receive any call or voice mail or e-mail. I do get allot of spam calls but I would think this person would leave a voice mail.

Posts: 1,037
Topics: 56
Kudos: 253
Solutions: 62
Registered: ‎11-30-2015

Re: Awful Experience in Elkridge, MD location

Hello, UmarMalik,

Thanks for getting back to us. I'm sorry that you haven't received any communication from the store. We wouldn't be able to release the full names or direct contact information of our employees on this public forum. Is the contact information that was provided to Wesley via Private Message the best way to get in touch with you? We can reach back out to the store and request that they try again.

 

Best,

Fey|Social Media Specialist | Best Buy® Corporate
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