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Posts: 1
Registered: ‎10-17-2022

Automotive Damages

[ Edited ]

I have recently attempted to have a Sony Radio installed in my 2005 Mercedes-Benz through Geek Squad on Friday October 14th 2022. I have a claim number and they text me with a Kristen {removed per forum guidelines}

as my claim specialist. I haven't been contacted by this person at all yet, I have been without my car since Friday afternoon.The vehicle no longer functions since this radio install and its fried in my driveway blocking my backup vehicle. I just want to give Best buy / Geek squad the opportunity to make this right. Please reach out to me ASAP~ 

Posts: 190
Topics: 6
Kudos: 39
Solutions: 21
Registered: ‎11-08-2021

Re: Automotive Damages

Hello, DeezYum.

Thank you for reaching out to us here on our forums.  Although, I do wish it were under different circumstances.  I can understand the importance of receiving an item back in the condition it was brought in as, and I will be happy to look into this for you.  To start, would you mind sending me a private message with your full name, email address, and phone number?  You should be able to do so by clicking the blue button next to my signature.  

I look forward to hearing from you!


Allison|Social Media Specialist | Best Buy® Corporate
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