Delivery & Installation

[kellyg617]

I recently had an over-the-range microwave delivered and installed.  The delivery person ran into a grandfather clock while bringing the box to the kitchen.  He took pictures of the damage and said we would be contacted by the Geek Squad and their insurance agent.  That never happened!  We called the 800 number to open an insurance claim.  We still have yet to get this resolved.  Everytime we call to check the status, we are either sent to voice mail (which is never returned) or disconnected.  Any suggestions on how to escalate this?  

[KyleR-BBY Senior Social Media Specialist]

Hello, kellyg617,

Thanks for joining the Best Buy Community forums. I'm sorry to hear about your clock. I know they can be very precious. We never want to have a client's home or property damaged during a repair. 

When you say you called in to get a claim, did you call Sedgwick Claims Management Inc. at (800) 620-7409? If so, please send me the claim number they gave you, along with your name, email address, and phone number. Please use the link in my signature to send that through a private message.

If you don't have a claim number yet, please call that number above to get that claim started.

Sincerely,