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New Member
Posts: 2
Registered: ‎10-07-2021

Appliance exchange, over 10 calls to customer service

Can someone from corporate give me a call? I’ve call customer service over 10 times now and have no resolution. I had over $4,000 in appliances delivered and one of them is bad. I wait for it to come in stock online, call customer service, and by the time I get through the hold and questions all over again they tell me either their system is having issues or it’s out of stock. Yesterday after over 40 minutes of system is down and it’s out of stock I asked to speak with a supervisor and they said there wasn’t one available. Finally told me it was ordered and I’d get an email and of course I got no email and have no updates on my account

All I’m trying to do is replace a bad appliance. I’m tempted to return all 4K worth and go somewhere else at this point even though the others are fine
Posts: 6,667
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Registered: ‎08-21-2017

Re: Appliance exchange, over 10 calls to customer service

Hello, Eduwes,

 

Thank you for taking the time to visit us here on our community forums. Having had a major appliance go out before, I know that it has a major impact on daily life. We strive to make it as simple as possible to get assistance so I'm disappointed to hear that you haven't been able to get help over the phone. I'd be glad to see how I may be able to help.

 

While my team is based out of our Corporate Campus, we are unable to contact you over the phone. With that said, I can certainly look into this here on our forums. I will need some additional information to begin reviewing this. Can you please send me a private message that includes your:

 

Full name
Email address

Phone number

Order number

 

You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎10-07-2021

Re: Appliance exchange, over 10 calls to customer service

Sent you a private message with the details