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Posts: 1
Registered: ‎08-24-2020

Appliance delivery 3 times delayed

Best Buy has lost any further sales to me.  Purchased 3 appliances; Refrigerator delivered on-time (55 days after purchase), washer and dryer delayed.12 days later, washer delivered (didn't work on first attempt to run, and had a large scratch on door) dryer delayed again. 14 days more, dryer not delivered on date expected. Had to call customer service to find out when delivery would occur.  Informed that I would again have to reschedule dryer delivery.  At the time of purchase I was "upsold" to a more expensive washer and dryer set so that the items would be available. Can you say FRAUD?  From the date of purchase, Best Buy had 52 days to get these items in stock and hold for my purchase, but they could not come through.  Worst customer service ever!!!  You have my money, but I do not have my product!!  Don't buy from "Worst" Buy!!

Posts: 6,542
Topics: 227
Kudos: 523
Solutions: 333
Registered: ‎08-21-2017

Re: Appliance delivery 3 times delayed

Good morning, DarylJensen,


Thank you for taking the time to visit our community forums. I'm sure you're eager to receive your order and I appreciate you taking the time to let us know about your experience.


While I can't change what has happened in the past, I would be glad to see how I may be able to help moving forward. I will need some more information so I can begin to review your order. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking the blue button at the bottom of this post. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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