03-20-2021 02:39 AM
03-21-2021 02:14 PM
03-25-2021 05:43 PM
Thanks for taking the time to share your experience with us on the Best Buy forum. Buying a whole new set of appliances is a big investment, and we truly appreciate your trust with this purchase. I hear you that there have been delays with some products due to waiting on inventory to become available. I can assure you that Best Buy is working hard to fulfill all orders as quickly as possible. A delay is never an ideal situation, though, and I’m very sorry that has been happening with your items.
If product is backordered or otherwise unavailable for the fulfillment of your order, you do have a couple options regarding how to proceed. If you would like to stick with the order and the items you originally chose, rescheduling with the later estimate is suggested. However, if we do not receive the items when expected, it may become necessary to reschedule again. Another option to consider would be reselecting alternative appliances that are currently available in your area. Our experienced Blue Shirt representatives at your local store will typically be best equipped to make suggestions for alternative units with sooner availability. The final option to consider is cancelling the order and attempting to secure the appliances you’re needing from another retailer. Before choosing order cancellation, I would personally suggest checking in with the alternative retailer as they may be experiencing similar delays due to world events.
With all of that said, if you send me a private message with your full name, phone number, email address, and order number, I’ll be glad to take a closer look at your specific order to see if there is any other information available. Let me know if you have any other questions!