Delivery & Installation

[Nereidao1]

I placed an order for Thermador appliances in June of 2021. I paid over 30k and have not received my range or hood. Best Buy has rescheduled more than 4 times and has doesn’t let me know until the day of the scheduled delivery. I can not get anyone to give me a new delivery date. I am extremely frustrated! I have spent over 100k with Best Buy and would expect more communication. Can anyone please help me?

[Jack-BBY Social Media Specialist]

Hi, Nereidao1,

Thanks for reaching out to us here on our Forums. Purchasing new appliances should be an exciting experience, so I understand bringing this to attention. We strive to meet all of our delivery timeframes, so I too would be looking for some help here.

I would be happy to take a closer look into your order and see what is possible. To start, please send us a private message with your full name, phone number, email and order number.

[Nereidao1]

How do I send a private message?

[Jack-BBY Social Media Specialist]

There should be a blue box that says “Private Message” to the right of my signature. If you click on that, it should take you to a new page to send me a private message.