Delivery & Installation

[mkolle]

 I am trying to figure out what is going on with my order/purchase. We’re scheduled for a delivery on 7/5/2021 for the products we purchased on 6/15/2021. I want to know why when we bought the products we were told they were in stock, people are now telling us our washer & pedestals are not available. The day we made the purchase we were told the items we purchased were in stock. The original items we wanted that were more expensive weren’t in stock so we asked to see what is in stock. We selected the items only because we were told that they were in stock.  We also got a message on 7/4/2021 to confirm our delivery as well. On 7/5/2021 a driver called us to ask us if we wanted our dryer delivered now or wait until the rest of our items to be available. This is really disappointing as there shouldn’t have been any issue of the products not being available as we were reassured the items were all in stock. It is too much to ask that someone from the store contact me to let me know why there is a mix up with my order and why my wife & I took a day off from work to have this delivery & install go as smoothly as possible. I was on the phone for over 3 hours trying to figure out what is going on with this and we’re didn't get anywhere. I then went in person to the store to try to get things resolved. The people on the phone said they couldn't get anything done and referred us to go to the store. I was told that they would find a like product or slightly upgraded product to get delivered & I wouldn't be charged extra. Today I finally got notified that there are similar products that are now scheduled for delivery but they cost $30 & $80 more thn the original products & the 5 year protection plan cost more for one of the appliances as well. As we stand right now, I amstuck with th eextra cost when I was told that I wouldn't be charged any extre forthe products and this is pretty disappointing to say the least. I then came home from the store today and tried to contact someone that deals with resolutions and of course, all of the automated call bots tell me to go to best buy .com or to the app. I don't need a website or an app to get this mess resolved. Also, while on the phone with a couple of the representatives on Monday, they were pretty rude and really aggrevated my wife & I off and then told us to go to the store. I'm not sure aboutBest Buy but that seems to be the last place I'd want any disgruntled off customers to be is in my store.  Please take some time to respond to try to help me understand why the items that were supposed to be in stock aren’t being delivered nor installed today.

[Jenni-BBY Retired: Social Media Specialist]

Hi there, mkolle!

Thanks for joining our community here on the Best Buy Forums. Getting new appliances can be an important and exciting purchase, and I can understand wanting to receive your order ASAP. I am sorry to hear that your order was not able to be delivered as originally expected. I am happy to look into this further!

To start, please send a private message with your full name, phone number, and email address, along with the order number (if you have it). You should be able to do this by clicking the blue button near my signature. 

Best,

[mkolle]

I have sent Private Message & have gotten no response yet. I am also still getting no one on the phone line to talk about a resolution here.

[jdogg836]

This forum isn’t intended for immediate responses, they will respond when they reach your message. It is not uncommon that you wouldn’t have received a reply yet, the request for that message was from this morning. Keep me wye out in your messages folder, I’m sure they’ll respond soon.

[mkolle]

Thanks for the update.

[mkolle]

Got PM response and now have to have my wife reach out to give permission to handle the issues with this mess. Although the purchase was made with my bank card, only her name was on the order form as she's the one who does the shopping and would appreciate it if there were a number to contact to get this fixed. 

[mkolle]

Follow up: Just got off of the phone to go over all issues & possible resolutions. The young lady on the line only offered a gift card for $150 to resolve the wasted time for the delivery no show, then run around & cancelled order. Once the new order was made, there was a price difference that I wasn't supposed to get hit for and actually did get hit with at least $135 before taxes in upcharge from my initial order. As I explained the price difference issue to the person on phone, they then counter offered the amount on the gift card to $151. Yes, a whopping $1. glad I can now go get a sweet tea from McDonalds. This treatment of customers is a joke and from the looks of the volume in these forums, I'm shocked people even still do business with this company.