12-13-2018 08:25 PM - last edited on 12-14-2018 08:22 AM by Bill-BBY
12-14-2018 11:09 AM
You wanted them to refund $1700 to gift card you knew she didn't have anymore? It looks like Best Buy might have just saved you from trying to refund $1700 to a card sitting in a landfill.
12-14-2018 01:21 PM
I should have been clearer instead of trying to summarize a month's worth of issues in 10 mins with a crying newborn in the background.
I asked the Best Buy support agent if they could do one of two things since my mom no longer had the gift cards:
Instead, I was simply told we have to go into a store to get this taken care of. No apologies and no urgent sense of ownership on the rep's end to provide customer service. I understand there are potential security concerns around large gift card payments, but if you're looking at my file and see that we've already tried to get this scheduled 3 times, I think there could be some extra TLC in dealing with the customer on the phone who is telling you they want to cancel the order.
01-10-2019 08:05 PM
Can anyone from Best Buy support respond to this thread? It's been over a month and have not had any communications from anyone at Best Buy.
01-14-2019 07:07 PM
I apologize for the delayed response. Holiday is our busiest time of the year in store and online, and our teams are still trying to catch up to each post.
I want to thank you for sharing your experience with us so that we may get better in the future. I also want to address each delivery as a separate encounter, I would be happy to look into your delivery and see if there is anything we can do to assist. So if you could please send me a private message using the link in my signature, and confirm your full name, phone number, and email address, I'd be happy to help you.
As for the order for your mom, we would need her to reach out to us separately as we can only discuss the order with the original purchaser.