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Registered: ‎11-30-2015

Appliance Delivery Problem? Start Here!

[ Edited ]

Hello there!


We want to ensure that you are happy with your new appliances.  Before you accept delivery of your major appliance, please inspect it. If any issue exists, you may refuse delivery. Once you have accepted delivery (or if you brought the major appliance home yourself), you have 15 days to contact us regarding defects, damage, or other issues. Please do not contact the store. Please call (800) 304-1259 between 8 a.m. and 9 p.m. CT, 7 days a week.


Basic Installation does not include any modification of cabinetry or plumbing and does not include cost of installation parts such as gas flex hoses, electric pig tails, venting material, trim kits, and water lines. Before installation, your home must be equipped with an on/off valve for both gas and water. According to the local municipality, some cities/states/municipalities may require a licensed plumber and/or electrician and/or licensed contractor. Additional exclusions may apply. Please ask us for details.


If you need further assistance through the Best Buy Forum, please send a Private Message to one of the specialists on the forums (they are identified by “–BBY” after their name), with your full name, your order number, phone number and email address, along with a detailed description of your concerns.  Please know that calling us at the number above will provide faster service, as responses to private messages may be delayed based on forum volume.

Fey|Social Media Specialist | Best Buy® Corporate
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