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Posts: 1
Registered: ‎09-30-2022

Another Best Buy delivery failure

Delivery guy took off this morning and went AWOL.  I spoke with him on the phone that I was driving my son to school.

 

So I got a phone call that I needed to be there before 8:22 am because he reported in at 8:07 am.

 

I got there at 8:18 am expecting the truck to be there and my appliance waiting to be delivered.  He should have unloaded and been waiting at the door.  It was sunny and nice out.

 

I called the delivery company, got transferred to the dude that called...he called the delivery guy to come back to my house...and the driver REFUSED his bosses orders and REFUSED to follow policy.

 

Wow, that takes a lot of nerve and the phone dispatcher told me he was arguing about it with the delivery guy for several minutes and still he just refuses to do his job and doesn't care.

 

Well, today should be his last day.  I look forward to his explanation if I ever get my appliance delivered.  I hope to see him soon.

 

Anyway, I just wanted to comment on this because I deserve to be compensated for taking time off from work and these 3rd party delivery guys are terrible.

 

I requested that this guy NOT deliver my appliance but, honestly he shouldn't be working at his job anyway.

Posts: 125
Topics: 1
Kudos: 16
Solutions: 10
Registered: ‎12-07-2021

Re: Another Best Buy delivery failure

Hi, saggy_dimes,

 

Welcome to our Forums! Thank you for taking the time to reach out to us here, though I wish it were under better circumstances. Best Buy prides itself on being a service based company, so I can understand being frustrated with the service that you have received. I am happy to look into this for you. To start, please hit the blue Private Message button near my signature and respond with your name, phone number, and email so that I can pull up your order. 

 

Sincerely,

Meghan|Social Media Specialist | Best Buy® Corporate
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