Delivery & Installation

[213037257]

Best Buy is worst buy. They have screwed up on delivery and installation of a simple dryer since last Tuesday and now, 5 days later, I am hearing another excuse that the truck has broken down and this can’t be done and has to be rescheduled for next week. This after I called them.. they didn’t have courtesy to call me back. It is completely broken. Reading other notes in this forum, it is clear that they have no idea what is going on. I will raise this with BBB and urge everyone to do same as soon as possible.

[213037257]

And now I am on hold for 40 minutes .. they can’t find a supervisor!!!

[LisaF-BBY Social Media Specialist]

Hello, 213037257,

Welcome to our online community. Albeit under such unfortunate circumstances. Upgrading your home appliances should be a fun and exciting experience, so it’s disappointing to hear after waiting all this time, there appears to be a delay with your dryer. Laundry is a never-ending battle in my home, so I understand the frustration that you are expressing. We take great pride in our customer service here at Best Buy, so this is certainly not what we like to hear. I would like to look into this for you and see how I can be of assistance. Please send a Private Message including your full name, email address, phone number, as well as your order number. You can send a private message by selecting the blue button next to my signature.

I look forward to assisting you.

Regards, 
 

[213037257]

I would suggest you look into your customer service logs (as I have given plenty of feedback over being on phone for over 2 hours) and address expediently. Latest I have been told is that haul away and installation of dryer will now happen on Wednesday sep 28. 8 days later than originally committed! I would hope you can do on Monday sep 26th by making this a priority and compensate heavily for all this inconvenience. And this should be escalated to senior management in Best Buy. I will see what happens on Monday or worst case Wednesday before letting you know about resolution or my next escalation steps.

[LisaF-BBY Social Media Specialist]

Hello, 213037257,

Based upon your reply, I understand that you have spoken with our customer care specialist and your delivery has been rescheduled. I will not be able to document your concerns here in our corporate system or look into your order or follow up on your interactions with our customer care agents because I do not have the verification information necessary to pull up your account. If you would like me to follow up on your case. please send a private message including your full name, email address, phone number, and order number. Use the blue button next to my signature to send a private message. 

If you would prefer, I can close out this interaction, and you can reach out at another time if you require additional support. Please let me know how you would like to proceed. 

Kindly,