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Posts: 1
Registered: ‎11-21-2021

AWFUL CUSTOMER SERVICE--DISHWASHER INSTALL

[ Edited ]

 To date this experience with a installing a new Bosch dishwasher has been AWFUL...please reference #{removed per forum guidelines}for all details. I am a total tech member but will be cancelling my membership due to poor service.  A brief scenario:

 

  1. Geek Squad noted at time of install on Nov 18th that new dishwasher had a dent. He then tried to install but could not figure out why he could not get it to work (nothing to do with the dent). Tech stated someone else will have to complete the install as he was a new apprentice. I requested my old dishwasher be reinstalled. He stated that he and team member yanked it out causing damage so unable to reinstall.

 

  1. Told to call for Return & Exchange after 24 hrs. Called on Nov19th & no order in system.  Called on Nov 20th and wait time over an hour so I hung up. Called back on Nov 21st... told order for some unknown reason was showing as not complete and rep will send for completion...stated I will need to call back again on Nov23rd to start a new order noting  as Return & Exchange. I spoke with several reps....some nice...some very rude.  

 

  1. Told by another rep that new install team will come out on Nov 22nd to see if they can get damaged dishwasher to work...will see what happens with that. 

 

  1. Requested a Mgr call me to discuss issues...dirty carpet, pliers left on kitchen floor, debris on carpet, screws on the floor, no dishwasher, etc. Also is it customary for your techs to ask to use a customer's home bathroom??? Of course no return calls from any managers and when I asked for one was told by rep that the buck stops with them as they handle all situations and no escalation of calls. 

  

Posts: 6,542
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Registered: ‎08-21-2017

Re: AWFUL CUSTOMER SERVICE--DISHWASHER INSTALL

Good afternoon, renediggles,

 

Thank you for taking the time to visit our community forums and letting us know about your recent experience with this dishwasher installation. Having had major appliances go out in the past, I know it has a huge impact on daily life so I can understand wanting to get this installation completed as quickly as possible. I appreciate you letting us know about your experience so far. 

 

Based on your post, it sounds like you've already been able to get in touch with our phone agents and schedule a follow up appointment, is that correct? Is there anything I can do to assist you at this time? Please let me know, I would be glad to see what options I may have to help at this time.

 

Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
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