02-06-2021 05:12 PM
I purchased a TV on Jan 29, for delivery to be on Thursday, February 4, between 12PM-6PM. The night before delivery I was notified from Best Buy by phone and email, confirming my delivery time. I took off from work so I would be able to be home for the deilvery. On the delivery day, at 1:30 PM, I recived a call from a random number informing me that my TV was not at the warehouse, so the delivery was postponed until Tuesday the 9th. I told them that was unacceptable and I wanted to speak to a manager of some kind, and I was told they would raise the priority of the problem and someone from the warehouse would contact me, which they never did. I have spent over 6 hours on hold with customer service just to contantly be lead on. Not only did I lose a days pay, I did not get my tv, and now I have to take another day off for my new delivery. If it even comes on that day.
02-06-2021 05:56 PM
Welcome to our Best Buy forum community and thank you for taking the time to create an account to share this experience with us.
Purchasing a new TV should be a time of excitement, so I'm hurt to learn that your delivery was rescheduled same day. I know I'm not a fan of taking time off from work, only to end the day empty handed knowing I have to do it all over again. That's a far cry from the shopping experience we have planned to provide when you made this important purchase with us.
Based on what you've told me, I'm going to forward this concern over to a home theater specialist for further review on how we can help you with this. For them to get started on looking into what's possible, please use the "Private Message" option in my signature to send over your full name, phone number, email and order number.