08-01-2022 02:58 PM
Like many people here, no response from Sedgwick at all. GeekSquad dropped the $1000 TV during installation, damaging the TV, floors, and wall. The claim was filed early June—it's now August. Aside from an initial email asking for details of the damage, we've received no call backs.
Best Buy should honor their commitment and warranties—it's why we choose Best Buy. They blame Sedgwick, but they decided to partner with them. Figure it out.
Now that I see this is a larger issue, I'm less hopeful that it will ever be resolved. I can certainly say, I won't be choosing or recommending Best Buy ever again.
08-01-2022 03:37 PM - last edited on 08-01-2022 04:50 PM by Sarah-BBY
Thank you for joining us here on the Best Buy Forums. As someone who has been trough the insurance process, I understand your sentiments towards this, and would be happy to get a dialogue moving again with Sedgewick. To get started, I would need you to private message me your full name, phone number, email, and claim number. I look forward to helping with a resolution.