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Posts: 1
Registered: ‎03-14-2020

A Poor Experience

Bougt a new TV from Best Buy in the store. Scheduled to deliver today. Confirmed delivery last night. Window from 7-1. Waited all day, 
I live chatted at 1:00 since no delivery. Customer service agent said delivery was on its way and should be there soon. 
Waited until 2. Called main line of store. (got disconnected after 15 minutes on hold while agent said looking into it)
Called back and was on hold until 3:00. Agent said "Oh, we are sorry- our systems weren't communicating with each other and your product aren't going to be delivered today, but we can get it to you Tuesday. "
So, not only did I waste most of the day today and didn't go to planned events since I had to be at house, but now I need to take a work day off or ask someone to be there and hope it shows up this time?" 
Not everyone has the luxury of taking off time or if they do, it is loss of money.
Incredibly poor experience. 
Posts: 5,905
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Registered: ‎08-21-2017

Re: A Poor Experience

Good afternoon, RobertUrban,


Thank you for taking the time to visit our community forums and letting us know about your experience with this order. I know it's not easy to set time aside for an appointment and I can understand your frustration to not receive this delivery. I appreciate you taking the time to visit us here to provide your feedback about this experience so we can continue to improve our customer service in the future. Were you able to get assistance with rescheduling this appointment?


Please let us know if we can do anything to assist you moving forward!



AndrewB|Social Media Specialist | Best Buy® Corporate
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