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New Member
Posts: 5
Registered: ‎07-21-2022

5 missed deliveries

Ordered a Thermador Dishwasher online, which I was assured was in stock.  Delivery was scheduled for 7/12, then 7/15, 7/16, 7/19 and 7/22.  Just received an email stating it is now scheduled for 7/27.  I have spoken to BB support nearly a dozen times.  Each person I speak with has a different answer to where the dishwasher is.  Some say it's in transit, others say it has been received at the Phoenix warehouse.  How is the horrible customer service occuring?  Someone certainly should have the correct answer.  Best Buy should be embarressed.

Social Media Specialist
Posts: 118
Registered: ‎10-12-2021

Re: 5 missed deliveries

Welcome to the Best Buy Forums!
 

Hi spaullin. I appreciate you taking the time to reach out to us regarding your order, though I wish it were under better circumstance. I completely understand your frustration around this delay, an appliance purchase should be an exciting time and this sounds far from it. I would be happy to take a look into this for you. 

 

Please, send me a private message by clicking on the blue button next to my signature, with your full name, phone number, and e-mail address. I look forward to hearing from you.

 

Sincerely,

 

Kadian|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎07-21-2022

Re: 5 missed deliveries

I see that Best Buy has has over 11,000 Better Business complaints in the last 3 years.  Now I know why.  It's the horrible service and slow responses.

Posts: 11,129
Topics: 1,811
Kudos: 916
Blog Posts: 0
Solutions: 352
Registered: ‎11-10-2008

Re: 5 missed deliveries

In all fairness, every company will have their downfall. Complaints about a company just does not begin with the BBB. It can originate on other consumer complaint mediums as well. 

 

Unfortunately with all companies there is bound for a margin of error to happen which the company always tries to make right. Nobody can be pleased 100% but all companies value their customers equally and does not intend intentionally for these consumer issues to occur.

 

If you have not already I'd reach out to the moderator to come to an agreement with this issue. 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
New Member
Posts: 5
Registered: ‎07-21-2022

Re: 5 missed deliveries

Unfortunately, they have not made any attempt to make it right.  I don't dissagree with much of what you stated, but I'm not implying they they should be 100% perfect and please every customer. I operate multple retail companies myself, so I know that is not possible.  However, ignoring the problem does not make it go away.  

Social Media Specialist
Posts: 118
Registered: ‎10-12-2021

Re: 5 missed deliveries

Hello spaullin. I didn't receive a response back, however I can see that you're speaking with another agent and they're working on finding a resolution for you. I know you're appointment was pushed back a couple of times, so hopefully your dishwasher will be delivered soon. 

 

Best, 

Kadian|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎07-21-2022

Re: 5 missed deliveries

I sent you a private message a few days ago, as requested.

 

Scott

New Member
Posts: 5
Registered: ‎07-21-2022

Re: 5 missed deliveries

Today's update.....Dishwasher was delivered, damaged.   The awful experience continues.

Regular Member
Posts: 44
Registered: ‎01-11-2012

Re: 5 missed deliveries

I am so sorry you are dealing with this issue.  I am having an equally disappointing experience with Best Buy Delivery and Installation.  I am sending nothing but positive thoughts your way and I hope someone is able to get you the support and service you paid for and deserve.