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Posts: 308
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Registered: ‎07-23-2018

Re: 4 month in store purchase installation ordeal

mkinneymn,

 

I am sorry the link was not working. Please try the one I’ve added below. You can also click on IdeaX at the top of the main page, to the left of the search bar. This would be the best way to get your ideas in front of those that can help in initiating changes. Thanks again for the feedback, and if there is anything else we can assist with, please let us know.

 

https://forums.bestbuy.com/t5/Best-Buy-IdeaX/idb-p/IdeaX

Sarah|Social Media Specialist | Best Buy® Corporate
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Posts: 9
Registered: ‎02-23-2019

Re: 4 month in store purchase installation ordeal

I looked at the ideax page. I don't see how I can put my whole story in there and believe the right person will see it. Seriously, is there no one there with some level of customer experience oversight willing to talk with me? I understand this isn't how you normally do things, but as I said in my last post, this isn't a normal situation.

Posts: 308
Topics: 23
Kudos: 45
Solutions: 15
Registered: ‎07-23-2018

Re: 4 month in store purchase installation ordeal

mkinneymn,

 

Thank you for taking the time to check out IdeaX. If you do not feel that would be a way for you to express your thoughts, you can always send us a private message. Our team can document your correspondence here at the Corporate Office for further review. If you select the blue button next to my name, your message will come through to us immediately. Again, I cannot make any guarantees to an outcome, but if we can assist in this way, we will be awaiting your reply.

Sarah|Social Media Specialist | Best Buy® Corporate
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Posts: 9
Registered: ‎02-23-2019

Re: 4 month in store purchase installation ordeal

I have been patiently expressing my desire to talk with someone. It would be so much more customer-centric for someone to just agree to a discussion rather than making me fit my feedback into your system.

 

Please just answer my question with a yes or no. Is there someone with some degree of oversight over the customer experience that is willing to talk with me. If yes, great. I get to tell my story and you get to retain control over the story. Win-Win.  Together we can make the customer experience better. If no, I will find some other way to get my story across. It is up to you.

Posts: 308
Topics: 23
Kudos: 45
Solutions: 15
Registered: ‎07-23-2018

Re: 4 month in store purchase installation ordeal

mkinneymn,

 

We sincerely appreciate your efforts to speak with someone, and improving the customer experience is something we always have in mind. Please know that all the moderators on this site work out of the Corporate Headquarters, along with other support teams. We would love to hear more about your ideas, and this is the best platform to provide that option. If you’d like to send us a private message with that information, you simply need to click the blue box next to my name.

 

Please feel free to contact us again here with any questions or concerns you may have in the future as well. Our team is always happy to help however we can.

Sarah|Social Media Specialist | Best Buy® Corporate
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Registered: ‎02-23-2019

Re: 4 month in store purchase installation ordeal

So now I am starting to think I am dealing with a computer. Just looking for a simple yes or no. If your next response doesn't say "yes, we can arrange for you to talk with a person", I will assume you aren't really interested and take my story elsewhere.