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Posts: 9
Registered: ‎02-23-2019

4 month in store purchase installation ordeal

[ Edited ]

I recently completed a 4 month ordeal getting an oven installed. I have been working with customer service regarding compensation for all of the problems but I also want to share my story with someone at Best Buy who has some level of oversight over the whole process from purchasing to scheduling to delivery to installation to complaint resolution. I want to tell my story in hopes of keeping the next guy from having an experience like mine. Can you get me in touch with someone whose role would let them really make a difference? I tried reaching out to Sarah {removed per forum guidelines} because she seemed liek the right person based on my research but she hasn't responded. I live in the Twin Cities and would be happy to meet someone from corporate for coffee.

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Registered: ‎04-18-2017

Re: 4 month in store purchase installation ordeal

Hello and thank you for connecting with us concerning your installation experience!

 

We are a corporate support team and would be happy to document the issues you have had throughout this ordeal. At this point, are you still looking for help resolving the issue or are you just hoping to let us know about the details of this experience? We look forward to hearing from you!

Alison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 9
Registered: ‎02-23-2019

Re: 4 month in store purchase installation ordeal

While I am not entirely satisfied with the way my situation was resolved, at this point I am more interested in speaking with someone who has some oversight across the whole customer experience from in-store through problem resolution. I have lots of ideas to share where your systems are getting in the way of your people. I don't want anyone else to experience what I did and I would hope Best Buy shares that goal.

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Registered: ‎04-18-2017

Re: 4 month in store purchase installation ordeal

Thank you for the reply!

 

I can understand where you are coming from. Our team is more than happy to document this on a corporate level. You are also welcome to post any ideas you may have by visiting https://forums.bestbuy.com/t5/Best-Buy-IdeaX/idb-p/IdeaX. 

 

Thank you!

Alison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 9
Registered: ‎02-23-2019

Re: 4 month in store purchase installation ordeal

I really want to talk with someone. Someone who can see the big picture and do something about it. I worked in the area od customer satisfaction for 22 years and I know how easy it is for valuable informaiton to not get to the right person.

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Registered: ‎09-29-2008

Re: 4 month in store purchase installation ordeal

Hello, mkinneymn, 

 

I appreciate your interest in wanting to share your experience with Best Buy and allow us the opportunity to improve future delivery experiences. 

 

Our team is positioned at the corporate office, and can thoroughly document those concerns for you and have them available to be reviewed.  Alternatively, you can post ideas as my colleague Alison pointed out as well. 

 

Respectfully, 

Karina|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 9
Registered: ‎02-23-2019

Re: 4 month in store purchase installation ordeal

First of all, my experience goes way beyond just delivery and the fact that this forum-system insisted on putting me in a bucket labeled delivery and installation just adds to my story.

 

Secondly, simply submitting my experience for it to "be available to be reviewed" is exactly what I don't want to happen. Best case is that each part of my response is tagged and each of the appropriate department heads reads it. But they will all have reasons to say "I can't do anything about that because this problem stems from somewhere else". I want to share my story with someone who can take in the big picture and have the influence to do something about it.

 

I am happy to come over to Richfield to have a cup fo coffee with that person....

New Member
Posts: 9
Registered: ‎02-23-2019

Re: 4 month in store purchase installation ordeal

So I just got a message from Best Buy asking if my question has been answered. the answer is no, not yet. Still waiting to get an appointment with someone who has a broader perspective.

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Registered: ‎07-23-2018

Re: 4 month in store purchase installation ordeal

Hello, mkinneymn,

 

We appreciate the follow up on your previous conversation, and we realize you are interested in sharing your thoughts and ideas with us. As Alison and Karina have explained, our team is based out of our Corporate Office, and we will be happy to document that for you here. We cannot guarantee you will receive a phone call or an in-person meeting, but this is certainly a place where you can voice your feedback. I will provide the link again for IdeaX, which is a platform our customers can use here when there are ideas on how we can improve a particular process.

 

 https://forums.bestbuy.com/t5/Best-Buy-IdeaX/idb-p/IdeaX.

 

Sarah

Social Media Specialist

Sarah|Social Media Specialist | Best Buy® Corporate
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New Member
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Registered: ‎02-23-2019

Re: 4 month in store purchase installation ordeal

If there is ever a time when you should make an exception to your normal process, this is it. How often do you get someone with my backgorund in customer satisfaction and operations who is willing to spend a fair amount of time to help your organization learn?

 

Just to be clear, I am not looking for a meeting to get a business contact and I am not looking for a job. I sincerely want to help you avoid putting the next person through the same experience I had.

 

Also-The link didn't work--told me the node was not found....