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Posts: 1
Registered: ‎01-25-2019

3rd time delivery

I purchased a month ago a fridge. I scheduled the delivery for Wednesday 23rd.
The delivery guy came to my house with a rude atitute since the beginning.
Once he walked in he told me why did I purchased a Standard depth fridge? That I should have bought a counter depht one. I told him that I wanted that one and that I didn’t see any probkem since it fits perfectly. He told me it’s your call and and told him that I wanted that one. Well, he called corporate saying he didn’t feel comfortable installing the fridge (he simply didn’t want to) and he left without installing it.
I called my Sales man and he apologized for his attitude and told me he was going to expedite the order for Friday with a different guy.
My surprise was that the same guy came again and he told me right away why did I keep the Standard fridge. Really? After that I went to my house to clear the space and when I go outside my house I realized that he left! Without saying anything.
I called corporate and they treated me horrible. Basically saying I needed to wait again until they can deliver my firdge again. They couldn’t tell me a date since they need to wait until tomorrow. Not even an apology or anything!
I don’t have a fridge, I had to throw away all my food. This has been a nightmare.
I still don’t know when are going to deliver my fridge!
Posts: 12
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Registered: ‎11-12-2018

Re: 3rd time delivery

Hello, Paolacaliman,

 

Welcome to the forum! Purchasing a refrigerator with delivery and installation at Best Buy should be an easy process. I understand how frustrating It can be when things don't go as planned. Best Buy strives to provide the best customer experience. I want to help you as soon as possible. In order to do so, please Private Message (PM) us by clicking the PM button that is near my signature below. Be sure to include your full name, order and phone number so we can look into this matter. We hope to hear from you soon!

 

 

Vanessa|Social Media Specialist | Best Buy® Corporate
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Registered: ‎09-29-2008

Re: 3rd time delivery