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Posts: 1
Registered: ‎02-06-2021

3 months still waiting for appliance delivery and install

I bought fridge, stove, microwave, and diswaher in one order.  All items listed in stock on the web site when I made the order.  I've had 3 deliveries scheduled and cancelled.  My items went back to the warehouse, got checked back in, then sold out to someone else.  My order is now split between the items and the install.  After many calls and hours on the phone nobody seems to be able to pair the order back up.  I've had tier 1 and tier 2 support people try to assist.  Now my stuff is out of stock.  I need help.  This is a $4500 purchase.  It is bordering on rediculous now.  Every time a delivery is is missed I go to the back of the line, not the front.  Someone please fix this and call or emal me.  I don't want to beg any more to take my money.

Posts: 141
Topics: 1
Kudos: 7
Solutions: 5
Registered: ‎11-12-2018

Re: 3 months still waiting for appliance delivery and install

Hello, Faceman2000.

 

Thank you for contacting us, though we do wish it were under better circumstances.

 

I would be happy to look into this for you, and see if we can get the order merged back together and scheduled.

 

To get started, can you please send me a private message with your full name, email address, and phone number?

 

You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.

 

Best,

Natalie|Social Media Specialist | Best Buy® Corporate
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