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New Member
Posts: 2
Registered: ‎07-17-2020

3 Reschedules Later, Still No Washer

Hi. Curious if anyone can point me to an email to complain and cancel my order for a washer. Ordered June 7th alongside a dryer, same brand and set. My dryer arrived June 25th with no issues. My washer was supposed to, but the day before they rescheduled. Okay, fine. July 10th was the new date for washer. I got TWO calls to confirm my delivery the day of, and waited patiently, but again, no washer. The next day after NO delivery when your website said it'd been delivered at 12:35pm, you text me and ask me to reschedule. I now have to pick two back to back days to have it delivered and then installed and haul away for the day after. I rescheduled for the 20th and 21st of July. Today, I get texts to confirm my appointments for those days, and 4 hours later, those days have yet again been rescheduled to the 27th and 28th. At this point, I highly regret my purchase with you guys because there is mixed and bad communication all around. I would rather buy with another company that isn't going to waste my time or money as my washer was the most important purchase out of the set (my current isn't washing clothes well and is dying, but what can you expect from a 90s machine?)

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New Member
Posts: 2
Registered: ‎07-17-2020

Re: 3 Reschedules Later, Still No Washer

I also forgot to add that I can't even get into the phones because I just get the same high volume, our team can't help you on the phone today gimmick. I'm a mom who has to wash a lot of clothes. Seriously, just cancel my order.
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Posts: 5,347
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Registered: ‎08-21-2017

Re: 3 Reschedules Later, Still No Washer

Hello, chodges1998,

 

Welcome to our community forums. I know it's not easy to set time aside for an appointment and can certainly understand wanting to get this delivery completed as quickly as possible. I would be happy to see what options I have available to help you with this order.

 

I will need a few more details so I can begin to review your order. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

Order number

 

You can send a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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