Delivery & Installation

[User2700110]

Earlier this week I made my first Best Buy purchase that requires delivery, and the experience has been abysmal.

I purchased a washing machine on 4/3/22, with delivery scheduled for 4/7/22. The morning of the 7th, I receive a text message about rescheduling my appointment. Apparently the inventory was not available. I rescheduled for 4/9, from 7am-11am.

On the 9th at 12:43pm, I received another text message to reschedule my appointment, though according to the phone rep, the truck was overloaded, which they logged at around 7am.

Now, I have rescheduled for 4/14, and can only hope for the best.

When asking the reps if anything can be done to expedite a delivery, especially considering the inconvenience thus far, the only response I get is "our system doesn't allow that."

This is a terrible way to interact with customers whose money keeps Best Buy alive and thriving.

[AaronG-BBY Social Media Specialist]

Hello,

Welcome to our forums!

I’ll be happy to take a closer look into this matter and offer any additional assistance I can, however, I’m hoping you can provide me with a few pieces of additional information before I’m able to do so.  If you could use the blue “Private Message” button in my signature to send me:

• Your first and last name
• Your phone number
• Your email address 
• Order number

This should be enough for me to begin my research, and hopefully get you the assistance you’re looking for.

Thanks,

[User2700110]

Thank you for reaching out.  I have sent you a private message with the requested info.

[User2700110]

The forums and product reviews are littered with complaints about abysmal delivery/installation experiences.  Deliveries repeatedly and inexplicably being rescheduled, rude and/or inept installation reps, and lack of accountability as far as the eye can see.