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New Member
Posts: 3
Registered: ‎04-09-2022

2nd rescheduled delivery

Earlier this week I made my first Best Buy purchase that requires delivery, and the experience has been abysmal.

 

I purchased a washing machine on 4/3/22, with delivery scheduled for 4/7/22. The morning of the 7th, I receive a text message about rescheduling my appointment. Apparently the inventory was not available. I rescheduled for 4/9, from 7am-11am.

 

On the 9th at 12:43pm, I received another text message to reschedule my appointment, though according to the phone rep, the truck was overloaded, which they logged at around 7am.

 

Now, I have rescheduled for 4/14, and can only hope for the best.

 

When asking the reps if anything can be done to expedite a delivery, especially considering the inconvenience thus far, the only response I get is "our system doesn't allow that."

 

This is a terrible way to interact with customers whose money keeps Best Buy alive and thriving.

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Posts: 158
Topics: 4
Kudos: 42
Solutions: 12
Registered: ‎11-08-2021

Re: 2nd rescheduled delivery

Hello,

 

Welcome to our forums!

I’ll be happy to take a closer look into this matter and offer any additional assistance I can, however, I’m hoping you can provide me with a few pieces of additional information before I’m able to do so.  If you could use the blue “Private Message” button in my signature to send me:

 

  • Your first and last name
  • Your phone number
  • Your email address 
  • Order number

This should be enough for me to begin my research, and hopefully get you the assistance you’re looking for.

 

Thanks,

 

 

Aaron G|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎04-09-2022

Re: 2nd rescheduled delivery

Thank you for reaching out.  I have sent you a private message with the requested info.

New Member
Posts: 3
Registered: ‎04-09-2022

Fix your delivery/installation process

The forums and product reviews are littered with complaints about abysmal delivery/installation experiences.  Deliveries repeatedly and inexplicably being rescheduled, rude and/or inept installation reps, and lack of accountability as far as the eye can see.