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Posts: 1
Registered: ‎06-09-2018

2nd Failed Delivery

I ordered a $3k+ Washer Dryer set from Best Buy on May 19th.  During the first delivery, the hose on the washing machine was damaged.  After waiting the ridiculous 24 hour period before rescheduling after an issue, I got rescheduled for today as I had already missed out on the good delivery times for that next Saturday.  The washer finally shows up today and the delivery guys showed that it was again broken so I have to go through the exact same process again.  


I understand the first time a damaged unit gets put on a truck, but the second time is unnacceptable.  How does your delivery department not simply check the unit before they put it on a truck for delivery?  Finally, how can you expect a customer to be okay with not being able to reschedule their order, which you screwed up, immediately?  The fact that your own customer service cannot even cancel my order and directed me to the store (who also could not help nor cancel my order, either) has me further convinced I should not be shopping for appliances from Best Buy in the future.  Futher more, no offer was made to prioritize/fast track my order or discount the order to actually apologize for what has been an absolute dreadful purchasing experience.  



Posts: 2,401
Topics: 17
Kudos: 213
Solutions: 126
Registered: ‎11-29-2016

Re: 2nd Failed Delivery

Good morning disgruntldcusto,


While I wish you visit were under more fortunate circumstances, I do want to welcome you to our Support Forums, and thank you for sharing your experience with us.  Having an appliance arrive at your home damaged once can be frustrating on its own, so to hear it’s happened to you twice now is especially disappointing.  With that said, I’ll be happy to review your order further, and explore what options are available going forward.


In order for me to locate your purchase, I’ll need to gather some additional information from you.  If you could send me a private message with the following information:


  • Your first and last name
  • Your phone number
  • Your email address


This should be enough information for me to begin my research.  To send me this information privately, be sure to use the blue “Private Message” button in my signature.


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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