Delivery & Installation

[tata324]

Hello, I reached out via phone regarding a PC I ordered that was marked as delivered and signed for 7 days earlier than expected (UPS also stated it was ID VERIFIED upon delivery). This is IMPOSSIBLE as I was not home and did not sign for it. That means that the UPS delivery person FORGED MY SIGNATURE and falsely claimed to verify my ID! I was told to wait 48 hours for a response in regards to having a new one sent to me. 48 hours have passed. I have called many times for an update and keep being told to wait for an email (which I have not received). The representatives have been kind and understanding with my situation so far but I am starting to become concerned that I am out of 2500$. I paid expedited shipping and opened a Best Buy credit card for this PC so that my sister can have it when she starts her semester studying computer science on Tuesday. I would greatly appreciate it if anyone can give me any updates on this. Thank you

[April-BBY Social Media Specialist]

Good Morning, tata324. 

First, I would like to welcome you to the Community Forum. We are so glad to have you here! I too am a student, so I understand how important it is to have that computer. I would certainly love to take a closer look at this for you. 

To get started, please send me a private message with your name, phone number, email address, and your order number. You can do so by clicking on the blue button that is located next to my signature. 

Sincerely,