07-26-2022 02:27 PM
I bought a Proform Tredmill and a Proform Eliptical from Best Buy on 5/9/2022. After 2 no call no shows, me taking off work for those two days I cancelled my order. I talked to Best Buy over the phone and they appoligized and said they canclled my order on their end and I should be getting my $1,300.00 refunded.
After 5 calls to Best Buy I still haven't received my refund. (It is now 7/26/2022. The order is stuck in the system saying on truck for delivery. (It has been on truck for delivery for 6 weeks now) I guess Bust Buy doesn't know how to fix this problem and decided to let me hang.
Today when I called they said they escalated the claim and I will get a call from Best Buy within 2 hours and they will make everything right. 5 hours later, I'm still waiting for the promised call. Since it is $1,300.00 I can't just turn my back and chalk it up as a loss. To me, $1,300 is a lot.
If anybody has any advice on how I can get my refund please let me know. Heck, it's not like I just changed my mind... I waited 2 days for a delivery. (Which Best Buy assured me I would get) Tired of dealing with them, just want my money back. I already went someplace else and bought the equipment.
07-26-2022 03:04 PM
Hi there, drrowles,
Thank you for joining the Forums and for reaching out to us!
I can understand wanting a refund this large for something not received, and I would be happy to take a look and see how I can help. To begin, please send me a private message with the order information, as well as your full name, phone number, and email address. You can send me a private message by logging into the Forums and clicking the blue button across from my signature on this post.