09-04-2020 10:26 AM
I've posted on here before and it was removed.
I bought a washer/dryer from best buy in mid July- I chose Best Buy because it was the fastest delivery and installation.
The delivery was either damaged or cancelled on 3 occassions. On the 4th they installed the washer/dryer but didn't install properly and never turned the gas back on. Every time I call Best Buy I have to explain everything over again and get a differnet answer.
I was told that Best Buy would handle fixing the installation since the gas line has to be cut but they refer me to JB Hunt or Sedgwick.
It's now the beginning of September and I still have no washer/dryer and Best Buy has not offered anything to help outside of referring me to sedgwick insuarance.
Customer Service is a joke and I've been told Best Buy would handle which they do not. Over this time I have spent over $150 in laundry services which has cost more money then using someone like ABT.
Please reach out with some sort of solution to make this better.
09-09-2020 12:58 PM
Thanks for sharing your experience with us. Buying new appliances should be fun and opting to schedule the installation service through us or one of our trusted service partners is meant to provide peace of mind. From what you’ve said, this certainly hasn’t gone to plan, and I’m sorry for any inconvenience that you have faced. While I cannot promise a specific outcome, I’ll be more than glad to review this further to see what may be possible going forward.
To get started, please send me a private message with your full name, phone number, email address, and order number. Beyond those details, can you say whether you have opened a claim with Sedgwick Claims Management Services? If so, can you also send your claim ID number? As you may already know, to keep your information secure, you should be able to send a private message by clicking the blue “Private Message” button next to my signature.
09-15-2020 09:13 AM
I've reached out to the email address you sent and still have not heard back.
Also just passed 2 months since the original purchase of the washer/dryer with no closer to a solution from Best Buy.
09-15-2020 09:36 AM
Thank you for checking in with an update, although I am sorry to learn you have not received a response from the email you recently sent. This is something our team can reach out about, with the request you are contacted at the earliest possible convenience.
I’ll be reconnecting with you privately. Please keep an eye on your inbox.