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New Member
Posts: 1
Registered: ‎01-25-2023

19 months and no kitchen appliance

[ Edited ]

 I ordered a Thermador Kitchen Package (range, range hood, dishwasher, refrigerator and comb oven/mw/warmdrawer) June 8, 2021.  The pieces arrived late & later over the next 1-1/2 years.  All but the comb oven/mw/warming drawer.  It has been 19 months and still no appliance...or explanation, help or reasonable expectation of delivery.  Just keep getting new dates when each previous date arrives and blaming Thermador. Admin guys from store say they are lookiing into it but absolutely no info ever comes back. Nothing.  Kitchen custom cabinents were built to receive this oven combination.  I am getting very concerned a spec will change and I will then have to modify the new cabinets.  At the end of my patience.  If considering purchasing from Best Buy I advise not to buy anything you cannot carry out the door.

Mike {removed per forum guidelines}

Posts: 123
Topics: 1
Kudos: 15
Solutions: 9
Registered: ‎12-07-2021

Re: 19 months and no kitchen appliance

Hi, mwente,

 

Welcome to our Forums. We appreciate you taking the time to contact us here about your delivery. I would definitely be frustrated and concerned over waiting that long for an appliance. I am happy to look into this and assist where I can. Would you please send a Private Message and include your name, phone number, and email so I can pull up your order and see what may be happening with your order.

 

Sincerely, 

 

Meghan|Social Media Specialist | Best Buy® Corporate
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