02-12-2020 07:14 PM
02-13-2020 11:04 AM
Welcome to the Best Buy Community forums. I appreciate you reaching out about this. That isn't at all the kind of service we want to provide, either for the installation, or for the follow-up phone calls.
To determine our next steps, I want to verify the current status of the delivery. Was the new dishwasher delivered, or did the delivery team take it back with them? Once we know that, we can move on to determining what to do about that damage.
02-13-2020 11:48 AM
02-13-2020 12:47 PM
In that case, please send me a private message through the link in my signature below this post. I'll need your name, email address, phone number, and order number. That'll let me get started on reviewing this so I can see what we can do to help out.