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New Member
Posts: 2
Registered: ‎02-12-2020

17 Phone Calls and no accountability

This is a true story. While it may seem unbelievable, it is in fact true. I made the unfortunate decision to purchase a dishwasher from Best Buy. Huge regret. You would think in the competitive world and to stay relevant against Amazon, they would step up their game. Nope. I started my journey of phone calls at 1:47 PM, I was put on hold, transferred, disconnected, talked down to, and was actually at one point somehow transferred to another customer who was also on hold with the same issue. You can't write this stuff. Best Buy does not stand by their products. The delivery service who is apparently a third party "did not have the skill set to uninstall and remove my washer". This was an actual quote from a Best Buy employee on a recorded line. That would have been nice to know before they attempted the removal damaging my water line leaving water flooding my cabinet. How does Best Buy treat a customer is distress??? Not by showing empathy or compassion, they become combative and deflect blame on their third party. They take no accountability for the incompetence or damage done. The the only advice given was "did you turn off the water?" Wow thank you. Now I am stuck unable to turn my water on until I can have someone repair the damage caused by Best Buy. Not once did they offer any solution other than "we will contact the third party to come back" after admitting they didn't have the skill set to remove it in the first place. I'm still waiting on a returned call from three different managers who promised they would return my call. All of the additional damage done could have been avoided if they just did the right thing. I tried to stray away from Amazon but it's situations like this that will make Best Buy the next Circuit City. You have lost a long term customer.
Posts: 7,190
Topics: 116
Kudos: 374
Solutions: 394
Registered: ‎12-23-2016

Re: 17 Phone Calls and no accountability

Hi, Horrible4010,

 

Welcome to the Best Buy Community forums. I appreciate you reaching out about this. That isn't at all the kind of service we want to provide, either for the installation, or for the follow-up phone calls.

 

To determine our next steps, I want to verify the current status of the delivery. Was the new dishwasher delivered, or did the delivery team take it back with them? Once we know that, we can move on to determining what to do about that damage.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎02-12-2020

Re: 17 Phone Calls and no accountability

Unfortunately no. I have spent almost 8 hours of my time trying to get this resolved. As it stands now I have a broken dishwasher and an unusable sink for an unknown amount of time. I was told several times someone would follow up with a returned call but have been left in the dark. That is the most frustrating part not knowing when I will have a solution. All I am asking is for communication and to have my dishwasher installed so I can use my sink. This has been absolutely exhausting and not the type of service I would expect from Best Buy.
Posts: 7,190
Topics: 116
Kudos: 374
Solutions: 394
Registered: ‎12-23-2016

Re: 17 Phone Calls and no accountability

Hi, Horrible4010,

 

In that case, please send me a private message through the link in my signature below this post. I'll need your name, email address, phone number, and order number. That'll let me get started on reviewing this so I can see what we can do to help out.

 

Sincerely,

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!