03-20-2021 01:45 PM
03-20-2021 02:27 PM
Good afternoon, alice714,
While I wish your visit to our Support Forums were under more fortunate circumstances, I do appreciate you taking the time to visit our Community and sharing your experience with us. From what you've described, this certainly doesn't sound like the experience we hope to provide our customers when they purchase new appliances from us, and I regret any inconvenience this experience has caused.
I'd like to take a closer look into this install service further and make sure we're connecting you to the appropriate team for any additional assistance we can provide, however, I'll just need a few pieces of information from you. If you could use the blue "Private Message" button in my signature to send me:
Looking forward to hearing from you,