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Posts: 2
Registered: ‎09-03-2019

$1600 Purchase Not Delivered

I purchased the LG - 55" Class C9PUA Series OLED 4K UHD Smart webOS TV back on May 22,2020. The website said it had to be special ordered so it would be delivered on August 8 and I was fine with that. The total purchase was $1,633.11 and I have since paid that off in it's entirety on my credit card. On August 7, I received e-mails and texts saying the delivery was going to occur as planned. On August 8, no one came and I had to check my account on my own to discover the delivery was cancelled and that I had to re-schedule. NO WARNING OR NOTICE was given and I had to find this out on my own. I called customer service and re-scheduled the delivery for August 14. I get a call today and am told I need re-schedule AGAIN so I set it for August 22. Out of curiosity, I ask the representative what happened since this is the second re-schedule and she tells me that the item is out of stock. This is where I am now getting extremely concerned. I paid over $1,600 for an item that needed to be "special ordered". No where on the products page on May 22, 2020, did it say the item was out of stock. I don't want another TV because I researched this specific model and it's the one I want. I don't want to keep re-scheduling because now I have a very strong feeling that I will get another call on August 21 saying I need to re-schedule for a third time.

 

Will update if I don't hear back from a representative and/or August 21 comes and I get a call to re-schedule again.

Posts: 6,274
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Registered: ‎08-21-2017

Re: $1600 Purchase Not Delivered

Hello, xavius83,

 

Thank you for stopping by our community forums. I'm sure you're very eager to receive this TV and I appreciate you letting us know about your experience with this order.

 

Have you been able to get an update on the status of this delivery? If not, please let me know and I'll be glad to check on this for you.


Regards,

AndrewB|Social Media Specialist | Best Buy® Corporate
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