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New Member
Posts: 5
Registered: ‎02-17-2022

thermaltake reactor 380 - bait and switch warning

Just bought a thermaltake reactor 380 PC from bestbuy.  All of the product pictures on best buy's website show a GPU with RGB backlighting.  But the PC that was delivered to me contained a GPU with no RGB backlighting.  I knew the GPU make and model might vary, but I expected comparable features.  No RGB backlighting on the GPU has an extreme impact asthetics of this PC.  Since this gaming PC is a small and unique form factor, and costs $3000, its safe to assume that anyone who buys this particular PC values asthetics.  In this case the problem is ampilifed since the GPU takes up 20% of the visiable area inside the case - that just now appears oddly dark.  Showing one thing, but shipping something else with materially less features is a bait and switch. 

 

I contacted Thermaltake as well, and they don't care and won't help either.

 

I know I can just return the PC, but I actually love it, I just want a GPU wtih RGB backlighting like advirtised. 

 

So just posting here that if you are considering this product, know that you probabably will get a non-backlit GPU unlike shown in all of the prodcut photos, and it its important to you, you will need to rip it out and try to sell it on ebay, and then try buy a GPU with backlighting on amazon, because you can't buy them on Best Buy currently because high end GPU's are perpetually all sold out at Best Buy. 

 

I aslo wish Best Buy would update the prodcut photos on the website to be more honest in this case.  

 

Valued Expert
Posts: 8,503
Registered: ‎02-25-2013

Re: thermaltake reactor 380 - bait and switch warning

personally I aways thought all the fancy lighting was a waste of money. Until I got one with fancy lighting. It really enhances the gaming experience especially at night with the lights out.

 

As far as I know only the logo on the RTX 3080 is supposed to light up.  By default I would expect it to be turned off out of the box due to the power requirements of the 3080 itself. Granted the LEDs do not use a lot of power, but every amp is more heat to deal with.

 

If you want to turn on the lighting for the logo you need to do it in the GeForce Experience.

 

All product images for all products at BB are provided by the manufacturers.  If there is an error in a product photo it is really the fault of the manufacturer

 

However, I am looking at the 

 

Model:TW1B-B550-R38-LCS

 

and I do not see any lighting on the GPU in the photos. The green lights I see are coming from the RAM and cooling system

 

 

Capture.JPG

 

 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
New Member
Posts: 5
Registered: ‎02-17-2022

Re: thermaltake reactor 380 - bait and switch warning

Lighting on the GPU in your picture is clearly visible - the green vertical bar and backlit text that is partially obscured by the front left edge of the case. Just go to the front view of hte PC and look at the front of the GPU Card, not the GPU fans. 

 

No it cannot bet turned on for me, beucase they sent me an MSI RTX 3080 Ventus - which irrefutably without a doubt does not contain any RGB backlighting. 

 

Sure it seems silly to some people, but this whole case is about the show. If you did not care how things look, you wouldn't spend $3000 for a PC like this. 

 

 

 

Valued Expert
Posts: 8,503
Registered: ‎02-25-2013

Re: thermaltake reactor 380 - bait and switch warning

I see it now that is a Zotac GPU in the picture and not a NVIDIA.  The details on the Thermaltake web site say it is supposed to be a NVIDIA GPU. Someone at Thermaltake must have dropped the pooch and did a build with Zotac and taken the pictures.  And you got an MSI. 

 

It happens with budget companies to use less expensive components. I know $2800 does not feel budget.  But companies like Thermaltake use a spec build and then build their computers with the components they can get the best price on.  In a situation like this you really need to contact Thermaltake, which you already did.

 

Don’t get upset at me for writing these things. They can easily be found with a search query.

 

GPU’s are manufactured by numerous companies that use NVIDIA design. 

Of the various manufacturers that are ranked NVIDIA is at the top.  And Zotac is close to the bottom.  MSI is ranked number 3

 

 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
New Member
Posts: 5
Registered: ‎02-17-2022

Re: thermaltake reactor 380 - bait and switch warning

Hi Bobberuchi -

 

I am not upset with you in any way, sorry if it came across that way! I have to correct you again though - the Zotac, MSI, and other brands that could be in the Reactor 380 are all NVIDIA RTX 3080 GPUs.

 

I am just reacting to every single picture showing a verion of that GPU with backlighting, when that is not what I got, as I feel that is a material bait and switch.

 

I know that the PC and the pictures come from Thermaltake, thats why I said that I contacted Thermaltake as well (and they said there is nothing they can do).

 

Since there is nothing that BestBuy or Thermaltake will do about the bait and switch, short of doing a complete return for a refund, and neither will update their product pages to show what product you might actually get if you order it, I decided to post a warning here for anyone else considering this PC.

 

Mostly I suppose I am just venting as typing this is cathartic, since no one at Best Buy or Thermaltake will acknowlege the poor customer experiecne this is causing. 

 

    

 

 

Posts: 409
Topics: 15
Kudos: 58
Solutions: 17
Registered: ‎02-08-2019

Re: thermaltake reactor 380 - bait and switch warning

Hl there, jtby222.
 

Welcome to our Community Forums!  Thank you for registering to join and sharing your feedback with us of a product you’ve purchased.  Even though I’m not a computer enthusiast, like you I appreciate aesthetics about a product that I’m interested in or seeking to buy.  So, we certainly empathize with you on the appearance of your gaming PC and what your expectations were.  We do care about your experience and would like to understand better about your purchase.  Would you be kind enough to share your full name, phone and email in private message with us by selecting the corresponding blue button located near my signature, please?  This will allow us an opportunity to verify and access your account review the transaction in question.

We look forward to chatting with you further.

Wesley|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Valued Expert
Posts: 8,503
Registered: ‎02-25-2013

Re: thermaltake reactor 380 - bait and switch warning

Well the next model to go out the door may have a Gigabyte GPU, the next might have the brand in the picture.  

 

You could have 5 different computers of the same model all made a week apart and they can all have different models of RAM.

 

They could change the photo and the next person could be flummoxed because they got a Zotac GPU that looks different than the MSI

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
New Member
Posts: 5
Registered: ‎02-17-2022

Re: thermaltake reactor 380 - bait and switch warning

No the Thermaltake Reactor 380 will never ship with different RAM.  It will always ship with the same model of RAM:  Thermaltake ToughRam RGB DDR4 3600Mhz 2x8GB 16G as that is part of the spec, unless and until they change the spec. There is no wiggle room on that one. 

 

Regarding the different GPU brand, as I originally stated, I understand and accept that they may send different GPUs based on availability, as that is stated in the spec.

 

However, while the GPU's can be different brands, they must have equivelent features.  Since every Thermaltake Reactor 380 product picture in existence shows a GPU wtih RGB backlighting, then that is what they owe customers no matter what the brand is. 

 

Accordintly, an acceptable GPU in place of the Zotac shown in all of the pictures would have been an MSI RTX 3080 Gaming X Trio (which has the RGB) and not the MSI RTX 3080 Ventus 3x (which as no RGB).

 

I don't think that means they need to update the photo anytime they get a different batch of GPUs, that would be silly.  Rather, the product photo should show the minimun feature set they might ship, and not some fantasic awesome maximum feature set that you might not be lucky enough to win the lotterty and get.     

 

 

 

 

 

 

New Member
Posts: 5
Registered: ‎02-17-2022

Re: thermaltake reactor 380 - bait and switch warning

Well Best Buy said call Thermaltake and Thermaltake said call Best Buy, and no one will help.  Not Best Buy's fault, and they said they would be happy to do a return.