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New Member
Posts: 1
Registered: ‎10-28-2022

the computer system is bad?

today i was working and i had a customer confirm his number on the pin pad and then it just shoots the screen into the edit mode without letting me go forward. didn’t let me press submit just kinda sat there. this happened to all our computers. and then when someone used their bestbuy card it would always say declined for every customers card. wack asf. finally fixed it by manually restarting each computer by ctrl alt delete-ing because they froze so bad.

Social Media Specialist
Posts: 95
Registered: ‎12-29-2021

Re: the computer system is bad?

Hey, Shido321. 


Thank you for reaching out to us on the Best Buy Forums page. Having computer issues are never good. If my computer was not working I wouldn't be able to work, so I understand you reaching out for help. Are you inside a Best Buy store? 

Bryant|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 1
Registered: ‎10-29-2022

Re: the computer system is bad?

good, to solve it you can take help from different site and forums.

Posts: 11,420
Topics: 1,901
Kudos: 972
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Solutions: 356
Registered: ‎11-10-2008

Re: the computer system is bad?

If your computers are down and they are critical function for you and your team to do your job, your supervisor or manager has a handbook and a list of number to call if your point of sale terminals ever need immediate servicing. It would be an inconveience to a store to go back to the old style of imprinting credit cards but some stores still do it in emergencies. 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
Trusted Contributor
Posts: 2,764
Registered: ‎02-07-2011

Re: the computer system is bad?

We used to be able to fall to dial up for credit cards, but that all went away with the chip readers and apple pay machines a few years ago