02-19-2020 02:13 PM
Just bought a Samsung 32" 4k UJ59 series monitor and hooked it up as second monitor to my Surface Book 2. Through the Surface dock. But it only displays 1080p resolution.
This the right forum to get BestBuy help for installing a new monitor purchased from them?
Anyway. In Display Setting in the Windows10 opsys either as primary or secondary display, there is not a resolution setting for the Samsung beyond 1920x1080. Primary for the Surface onboard display is 3xxxx. I asked the Microsoft Rep at the BB store if the Book2 would support 4k and he said for sure for the second display but the laptop screen would be less.
So I am thinking this might be
1. A problem with cables/adapters/dock from display to dock to the laptop. Right now all my periherals (2 external drives, the laptop, and second monitor)
2. I need to install a new driver for the Samsung display on the laptop. I went to Samsung support and downloaded the user guide and driver for the specific monitor. When I ran the exe it asked me some questions and I stopped the install thinking I might hurt the Book2 display.
3. A problem with the Surface dock, meaning it might not support 4k through its ports
4. The Surface Book2 wont support 4k on second monitor period
5. Maybe I should bypass the dock and go HDMI to the USB-C port on the laptop? Hate to do that since it is so nice to only have a single mag connector to the laptop now for all in/out data and power.
02-19-2020 02:18 PM
02-19-2020 08:02 PM
there are a ton of threads reguarding this on the Microsoft fourms...
some people use a diferent dock
others connect it wthout the dock
others say 4k only works with a lower 30hrz refresh rate thru hdmi
they all prertty much say the performance will be terrible in 4k sence the surface book only uses the intel integrated video on extenal monitors
02-21-2020 12:33 PM
Welcome to the Best Buy Forums!
It can get tricky to troubleshoot connection concerns. I can understand wanting to get everything connected up. Making sure that the drivers for both the computer and the monitor are updated is a great place to start. To help get an idea of the components involved, can you provide the full model number of your Surface Book 2?
02-21-2020 03:36 PM
Thanks for the ideas everyone. Just got the problem fixed finally. And I learned a few things.
It turned out to be the connectors that would not support 4k. I had an old 1080 second monitor run to the Surface dock with an HDMI and a HDMI-to-mini display port adapter. That adapter was several years old and did not have 4k markings on it. It was the culprit.
The Surface Book2 and the MS Dock are good with passing around 4k display data externally. I ran an HDMI to USB-C cable between the new display and the laptop directly, which proved that the laptop could read the new monitors spec and its recommended 4k resolution was available in the Windows 10 Settings/Display. The 4k display resolution was killer. That left the Dock, cables and adapter to rule out.
Just got a new HDMI to mini-display cable (forget the adapter) that touts "up to 4K capable", hooked it into the Dock and its golden! Went from a 1080 27" second monitor to a 32" 4k. Oh yeah...... now I am crusin. Now I call see all my goofs.
02-21-2020 03:41 PM
Oh yeah. I also learned to not fool around with downloading and installing drivers for typical peripherals. Thats old school (yup, I admit it). Operating systems (Windows) do not need to do that anymore.
02-21-2020 03:57 PM
02-22-2020 10:16 AM
You Surface 2 does not support 4k resolution.
It only has Intel HD Graphics 620 and is not capabable of supporting 4k
02-22-2020 05:30 PM
not true. the MS rep at Best Buy told me it would and I did it after some trial and error. The onboard laptop display is not 4k but external monitor will install as true 4k.
You are not speaking of the difference between TV 4k and monitor right? Because there is a difference as I learned.