06-26-2017 07:07 AM
I have bought 3 weeks ago lenovo IDEAPAD (open box) in NY , today I found some time to install the application , but there is no windows license key or CD in the box,
I'm from israel so it will be a little hard to visit NY store,
how can I get a copy of this key ?
06-27-2017 08:01 AM
Starting with Windows 8, Microsoft no longer includes license keys for Windows on the computers due to a change in the way they activate products. As long as your computer came with Windows 8.1 or 10, you do not need a license key to install Windows. It will be embedded in the BIOS and will activate for you online without the key.
07-04-2017 10:22 AM
The only option you can do at this time is to attempt to contact the manufacturer to resolve. See if there is a BIOS update available. You would have to return the product within the return timeframe in order to get a replacement. It is most likely past this return timeframe now so as I said work with the manufacturer. Lenovo has a lot of international service centers that you can get a repair.