Computers & Tablets

[thesaint77]

I have a Flex 11.6 tablet and the screen won't respond to touch on the left side.  When I touch the right side, the cursor appears on the left side.  When I try to calibrate, as the left side doesn't work, I can't touch the crosshairs in the corner.  Is there a fix for this?  Model # NS-p11w7100-c

[KyleR-BBY Senior Social Media Specialist]

Hi, thesaint77

Welcome back to the forums. I’m sorry to hear thee touch screen on your tablet isn’t working properly.

Please call insignia support at (877) 467-4289 to see what kind of troubleshooting is possible. This may require hands-on service eventually, which Geek Squad should be able to provide

Sincerely,

[WillstermanSottani]

Dear KyleR,

I had the same trouble and got the runaround when keeping in touch with Insignia support, unfortunately. I'm wondering if I would receive some concrete help here in the forums.

[KyleR-BBY Senior Social Media Specialist]

Hi, WillstermanSottani,

Welcome to our community. Thanks for following up on this.

If calling Insignia directly did not yield that driver you need, your next step will be to get technical support. That’s something Geek Squad may be able to help with. You can make a reservation to visit them here. They’ll provide a free consultation and let you know what’s possible.

Sincerely,

[thesaint77]

Insigina support was no help.  They didn't even try any troubleshooting over the phone. Maybe the touch screen drivers are corrupt. I was told to bring the tablet in.

[WillstermanSottani]

Dear Kyle,

I'm trying some remote alternatives, but, if they don't work at all, I'll follow your suggestion and go to Geek Squad. Thanks for the link.

[KyleR-BBY Senior Social Media Specialist]

Hi, WillstermanSottani,

You’re welcome. I hope you’re able to get everything working again.

Sincerely,