06-26-2020 03:24 PM
I have a Flex 11.6 tablet and the screen won't respond to touch on the left side. When I touch the right side, the cursor appears on the left side. When I try to calibrate, as the left side doesn't work, I can't touch the crosshairs in the corner. Is there a fix for this? Model # NS-p11w7100-c
06-28-2020 02:30 PM
Welcome back to the forums. I’m sorry to hear thee touch screen on your tablet isn’t working properly.
Please call insignia support at (877) 467-4289 to see what kind of troubleshooting is possible. This may require hands-on service eventually, which Geek Squad should be able to provide
06-30-2020 01:13 PM
I had the same trouble and got the runaround when keeping in touch with Insignia support, unfortunately. I'm wondering if I would receive some concrete help here in the forums.
07-01-2020 09:27 AM
Welcome to our community. Thanks for following up on this.
If calling Insignia directly did not yield that driver you need, your next step will be to get technical support. That’s something Geek Squad may be able to help with. You can make a reservation to visit them here. They’ll provide a free consultation and let you know what’s possible.
07-01-2020 10:39 AM
Insigina support was no help. They didn't even try any troubleshooting over the phone. Maybe the touch screen drivers are corrupt. I was told to bring the tablet in.
07-01-2020 12:07 PM