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New Member
Posts: 2
Registered: ‎09-17-2019

insignia tablet touch screen not working

I have a Flex 11.6 tablet and the screen won't respond to touch on the left side.  When I touch the right side, the cursor appears on the left side.  When I try to calibrate, as the left side doesn't work, I can't touch the crosshairs in the corner.  Is there a fix for this?  Model # NS-p11w7100-c

Posts: 7,191
Topics: 116
Kudos: 90
Solutions: 394
Registered: ‎12-23-2016

Re: insignia tablet touch screen not working

Hi, thesaint77

 

Welcome back to the forums. I’m sorry to hear thee touch screen on your tablet isn’t working properly.

 

Please call insignia support at (877) 467-4289 to see what kind of troubleshooting is possible. This may require hands-on service eventually, which Geek Squad should be able to provide

 

Sincerely,

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎06-23-2020

Re: insignia tablet touch screen not working

Dear KyleR,

 

I had the same trouble and got the runaround when keeping in touch with Insignia support, unfortunately. I'm wondering if I would receive some concrete help here in the forums.

Posts: 7,191
Topics: 116
Kudos: 90
Solutions: 394
Registered: ‎12-23-2016

Re: insignia tablet touch screen not working

Hi, WillstermanSottani,

 

Welcome to our community. Thanks for following up on this.

 

If calling Insignia directly did not yield that driver you need, your next step will be to get technical support. That’s something Geek Squad may be able to help with. You can make a reservation to visit them here. They’ll provide a free consultation and let you know what’s possible.

 

Sincerely,

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎09-17-2019

Re: insignia tablet touch screen not working

Insigina support was no help.  They didn't even try any troubleshooting over the phone. Maybe the touch screen drivers are corrupt. I was told to bring the tablet in.

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New Member
Posts: 2
Registered: ‎06-23-2020

Re: insignia tablet touch screen not working

Dear Kyle,

 

I'm trying some remote alternatives, but, if they don't work at all, I'll follow your suggestion and go to Geek Squad. Thanks for the link.

Posts: 7,191
Topics: 116
Kudos: 90
Solutions: 394
Registered: ‎12-23-2016

Re: insignia tablet touch screen not working

Hi, WillstermanSottani,

 

You’re welcome. I hope you’re able to get everything working again.

 

Sincerely,

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!