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New Member
Posts: 5
Registered: ‎06-26-2016
Accepted Solution

damaged laptop

I was wondering if I could get my laptop replaced or fixed, I have the receipt and I have an 11 month warranty I seen on my computer before it randomly got cracked.
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Emerging Expert
Posts: 6,716
Registered: ‎02-25-2013

Re: damaged laptop

Generally a manufacturers warrenty will not cover damage to your computer.  Did you happen to purchase Best Buys servcie plan in addition?

 

The idea of an 11 month warrenty confuses me.  Normally they are 12 months.

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
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New Member
Posts: 5
Registered: ‎06-26-2016

Re: damaged laptop

when I brought the HP computer the person who sold it to me didn't ask about any of that so I really don't know what that is.
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New Member
Posts: 5
Registered: ‎06-26-2016

Re: damaged laptop

all I know on my computer said it end 5/4/17 I bought the computer on 6/4/16.
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Emerging Expert
Posts: 6,716
Registered: ‎02-25-2013

Re: damaged laptop

unfortunatly manufacturers warrently is not going to cover replacement of a damaged computer.

 

You can take it in to the Geek Squad and they can estimate how much it would cost to fix.

 

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
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New Member
Posts: 5
Registered: ‎06-26-2016

Re: damaged laptop

alright thank you.
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Posts: 8,768
Topics: 1,117
Kudos: 557
Blog Posts: 0
Solutions: 271
Registered: ‎11-10-2008

Re: damaged laptop

Screen repairs can be costly. If you're mainly using your laptop at home and your laptop has an HDMI port, you could connect it to a TV to do your work or you can buy a monitor to connect to the laptop to continue your productivity until you can figure out a better solution. At this point HP laptops have been known to go as low as $229 for the 15.6 inch variety, and with Windows 10 being cheaper for OEMS to bundle, Some laptops with built in SSD drives go as low as $149 during sales. It's all up to you what you want to do but be aware of the general price for the screen repairs. 

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New Member
Posts: 5
Registered: ‎06-26-2016

Re: damaged laptop

thank you very much.