01-27-2021 08:36 PM
I purchased an insignia external battery pack (item:NS-PWLB80) to use with my brand new HP laptop.
The laptop has USB-C port but when I connect the battery pack to the computer, the battery pack is draining the remaining battery from the laptop rather than charging the laptop.
I just bought the laptop (a week ago) and when I tested the USB-C port on my laptop it is able to recognize device it is plugged in so I am at loss as to how to solve the problem.
pleaes help.
Solved! Go to Solution.
01-31-2021 10:41 AM
Hey there, ksjhong,
It's always exciting to purchase a new laptop, and a portable charger for that laptop is an excellent accessory to go right alone with it.
Generally speaking, the NS-PWLB80 is quite automatic so it's strange to hear this isn't working properly! Let's get more details around this. When you connect the NS-PWLB80 and the laptop, which lights are on on the NS-PWLB80?
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01-31-2021 02:30 PM
02-05-2021 10:27 AM
Hey there, ksjhong,
Thanks for taking the time to provide us with this update! We do sincerely appreciate you taking the time to bring this to your attention.
If there is anything additional we can assist with, please do not hesitate to let us know!
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