06-01-2020 10:06 AM
Hi, I had a few questions about my desktop computer that I got just yesterday.
I've set it all up but have noticed, in order for my computer to be connected to internet, my phone (I use my mobile hotspot) has to sit right on top of it. and even then, i get only one or two "bars" of wifi on my computer. Note: I live out in back country roads but not too far from the city but our street doesn't have wifi availible to us so we use either our phone hotspots or a verizon mifi. Having an ethernet cable, I think, wouldn't even be a possible option for me.
Is that a common thing? Is there something else that i should buy to make wifi connection work? Should I schedule an appointment with bestbuy and have them take a look at it in person?
This is the computer I bought :
06-01-2020 10:30 AM
06-01-2020 01:59 PM
Hi, thanks for the suggestion!
I totally get that my internet connection is slow but I'm just not sure why my computer is struggling to stay connected to my phone when I take my phone even just a few steps away. My issue is more of a distance thing of where I've got my phone connected to my computer but as soon as I move my phone off of the top of my desktop, it looses connection and there fore I've gotta put my phone back on top and reconnect my computer to it.
06-01-2020 05:44 PM
06-05-2020 11:22 AM
It's strange to hear that your computer is disconnecting from the hotspot so rapidly! That said, it would be difficult to troubleshoot this without more information. Do other devices rapidly disconnect from your hotspot? Would you have a different internet you could connect to your PC to see if it disconnects as well?
06-05-2020 11:27 AM
06-05-2020 11:41 AM
Thanks for confirming that! We're glad to hear that you were able to go through those troubleshooting steps.
It does sound like the best choice may be to visit your local Best Buy store. As you mentioned that you just got this PC on Sunday, you should still be well within your Return & Exchange Promise if an exchange is needed. Otherwise, you can schedule an appointment to meet with a Geek Squad Agent who can examine your PC closer.
06-05-2020 12:01 PM
Was your model supposed to come with Wi-Fi antennas?
Have you tried re-installing the drivers for the wi-fi