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Member
Posts: 11
Registered: ‎01-17-2019

Unable to connect Nighthwak router with my laptop

I am using Mac and have nighthwak router. It work properly from 6 months, but today suddenly it gets disconnected. Now i am getting error ' Can’t login to Netgear router' . 

 

This is such frustration to login router, because i tried so many time and it showing same error. 

 

Help? 

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Posts: 1,022
Topics: 13
Kudos: 113
Solutions: 69
Registered: ‎10-03-2017

Re: Unable to connect Nighthwak router with my laptop

Hello gloriawilliams,

 

My first suggestion would be to attempt to turn off both the router, modem, and computer for at least 5 minutes. Once that time period has elapsed, I would boot up the modem first and allow all the lights to go green, then the router and allow all of the lights there to show as ready, and finally the computer. Attempt to reconnect once that's complete. 

 

If the above doesn't work, I would say that step 2 would be to reset the router. This can usually be done by pressing and holding the reset button on the router (usually located in the back) for about 15 to 30 seconds. I'd also turn off the modem and computer prior to doing this and following the above startup sequence once the router has reset.

David|Social Media Specialist | Best Buy® Corporate
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Emerging Expert
Posts: 5,900
Registered: ‎02-25-2013

Re: Unable to connect Nighthwak router with my laptop

What  @David-BBY suggested is exactly what I would have suggested.  However, if they dont' work.  

 

Are you able to connect other devices to the router and are you having the same issue.

 

If no other devices are having the issue.  

 

Have you tried updating the drivers on your Mac?

Try reconnecting on the laptop end.  

Try clearing the CACHE on your MAC

 

 

Chances are pretty good though that the prior steps should take care of it.

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Member
Posts: 11
Registered: ‎01-17-2019

Re: Unable to connect Nighthwak router with my laptop

Hey David,

 

Thanks for your suggestion, i tried both ways. Its really frustrating when we need fast internet and router showing errors. 

 

I restart my device, my router everything, but its not working. I think its something technical issue or anything else.... 

Member
Posts: 11
Registered: ‎01-17-2019

Re: Unable to connect Nighthwak router with my laptop

I do all the things, before you telling me. Please suggest some another way,,, 

Emerging Expert
Posts: 5,900
Registered: ‎02-25-2013

Re: Unable to connect Nighthwak router with my laptop

Is it just your computer or any device having the issue

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
Posts: 1,022
Topics: 13
Kudos: 113
Solutions: 69
Registered: ‎10-03-2017

Re: Unable to connect Nighthwak router with my laptop

Hello gloriawilliams,

 

As bobberuchi wrote, do any other device have issues connecting to your router or is it just this laptop? 

David|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 11
Registered: ‎01-17-2019

Re: Unable to connect Nighthwak router with my laptop

Yes, My phone, tablet is connected with the router. Its only my Laptop which is showing error. Yesterday it is connected for a while and then again drop off signals. 

Posts: 1,022
Topics: 13
Kudos: 113
Solutions: 69
Registered: ‎10-03-2017

Re: Unable to connect Nighthwak router with my laptop

Hello gloriawilliams,

 

Then that would mean there is an issue somewhere in the laptop either caused by a setting, a software issue, or hardware related. Because there are a multitude of different causes and even more solutions I would suggest making an appointment with and visiting your local Geek Squad. They'll be able to look over the issue for you and see what the best course of action to remedy it will be.

David|Social Media Specialist | Best Buy® Corporate
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Emerging Expert
Posts: 5,900
Registered: ‎02-25-2013

Re: Unable to connect Nighthwak router with my laptop

Update and or replace the Network Adapter drivers.

 

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.